Aira Develops AI Model with Google DeepMind for Visually Impaired Users

Aira has developed an AI model with Google DeepMind that assists visually impaired users with tasks such as reading menus and locating items in stores. The service is now available hands-free through Meta’s smart glasses. Aira has operated for more than a decade by connecting users with human agents via phone cameras.

Otillio told Semafor that Aira has no plans to reduce its few hundred human agents. Some tasks, such as counting remaining stairs, remain difficult for AI to handle. The company said AI helps address challenges in recruiting qualified agents. Because AI agents cost less than human agents, Aira plans to lower its prices.

Everette Bacon, chief of blindness initiatives at Aira, said AI allows interpreters to answer difficult questions faster by pivoting to the model when needed.