Australian EV buyers wait months for promised $5,000 cashback

The vehicles were sold by TrueEV, which had been XPeng's exclusive importer and distributor in Australia since 2024. TrueEV was placed into receivership in March, creating uncertainty over which company is responsible for the payments. One buyer purchased an XPeng G6 in February for $60,000 after being offered the cashback.

The buyer had planned to use part of the payment to install a home charger and has been told the funds will arrive, though none have been received. A second buyer who purchased the same model in January received the $5,000 from XPeng Motors on June 5 after stating an intention to speak with media.

The buyer was asked to sign an agreement that would have prevented disclosure of the payment terms to any third party, including media or government authorities.

Agreement terms and company positions Both buyers' agreements with XPeng stated that the company was not legally liable for TrueEV's promises. The agreements described the payment as a one-time customer support payment made to protect brand reputation.

TrueEV chief executive Jason Clarke said XPeng terminated the five-year distribution agreement in January with limited notice. Clarke stated that the termination removed the commercial basis for the cashback promotion and that TrueEV has paid more than 80 customers while continuing to process others.

XPeng Australia said affected customers should contact the company directly and that it is committed to resolving the issues. The company stated it is building its own direct sales, distribution, warranty, and customer care network in Australia. A liability and damages hearing between TrueEV and XPeng is scheduled for Federal Court in October.