Bank declines to issue final statement for deceased customer's account

A reader contacted MarketWatch after discovering a $2,000 shortfall in a bank account belonging to their late mother. The reader asked whether the bank can legally refuse to provide the final statement for the account.

Banks typically require documentation such as a death certificate and proof of authority before releasing account information or funds to survivors. The final statement would show all transactions up to the date of death and any subsequent activity.

The reader did not name the bank or provide additional details about the account balance or transactions. Without that information, it is not possible to determine whether the reported shortfall stems from fees, pending transfers, or other activity.

Federal and state banking regulations govern how institutions handle accounts after a customer's death. Banks must follow these rules when responding to requests for statements or account closure. The reader is seeking clarification on whether withholding the final statement violates any legal obligation the bank may have to the estate or its representatives.