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Carnival Cruise Line Cancels Bookings Made at Erroneous Low Prices During IT Glitch
The company cancelled an undisclosed number of reservations after a glitch during routine IT maintenance on Saturday allowed some guests to see and book prices far below reasonable promotional fares. Affected customers received refunds and a non-transferable $100 onboard credit for future bookings made by August 31, 2026.
May 13, 3:05 PM·2m read1 source
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Carnival Cruise Line cancelled an undisclosed number of reservations after an IT glitch during a routine IT maintenance project on Saturday allowed some guests to see prices far below any reasonable promotional fare. One traveler booked a solo balcony on a 6-day cruise for $300. “After the site maintenance on Saturday, I was able to book a solo balcony on a 6-day cruise for $300 yesterday.
Seems to be fixed now. Did anyone else notice this? Hoping Carnival will honor the price because it was quite literally a steal,” said one hopeful traveler. The company cancelled reservations made under the cheap fare and issued refunds.
In an email to affected customers, Carnival Cruise Line stated: “Since your travel plans were just made with us, we hope you will find another itinerary that suits your vacation needs. ” Carnival Cruise Line’s terms and conditions give the company the right to cancel bookings made under incorrect pricing caused by technical errors. Some customers expressed disappointment at the decision.
“Sometimes when a company makes a mistake, they should just take the loss. This makes me not want to book anything in the future,” said one user. Another user wrote: “It’s totally within their right to do this.
But what if the fares were accidentally higher? Would they have refunded people the difference? ” This is not the first time Carnival Cruise Line has faced criticism over pricing glitches. In 2023, Carnival Cruise Line offered on-board beverage packages at an incorrect low price, did not honor the packages, and issued a discount code instead.
