Cleveland Clinic Rolls Out Ambience AI Scribe to Thousands of Clinicians After 2024 Pilot, Citing Time Savings

Cleveland Clinic selected Ambience's AI platform after a 2024 pilot in which 250 physicians evaluated five ambient listening products. -based clinicians in spring 2025, with training offered but not required. Within the first 15 weeks, 4,000 clinicians actively used the AI scribe.

By August 2025, providers had documented and summarized one million patient encounters. An estimated 5,000 providers across the Cleveland Clinic healthcare system now use an AI scribe. Physicians who adopted the tool use it for about 76 percent of scheduled office visits.

The software reduced time spent reviewing and writing notes by two minutes per appointment and 14 minutes per day, according to Cleveland Clinic data. Ambience's AI scribe records the patient-physician conversation through a phone app. Physicians enter their specialty at the start of each recording, allowing the system to adapt its focus.

The AI generates a structured report in Epic along with a patient after-visit summary. Physicians review and approve AI-generated content before it enters the electronic health record and can edit for clarity and accuracy. Patients must give verbal consent before the software is used, and a physician can pause the recording at any time.

Dr. Eric Boose, family physician and associate chief medical information officer at Cleveland Clinic, said he had maybe two or three patients decline use over the past two years. Recordings are held for about 30 days, then de-identified and made unretrievable.

Rohit Chandra, executive vice president and chief digital officer at Cleveland Clinic, said the tool produces an excellent draft with little effort for providers and a high-quality note for patients while allowing better face-to-face encounters. Chandra added that enthusiasm built during the pilot drove adoption, with clinicians outside the original program requesting access.

A 2025 NPJ Digital Medicine paper found that about 30 percent of physician practices in the United States use AI scribes.

Cleveland Clinic is now evaluating additional AI tools, including agents that can query patient concerns before appointments.