finance
Customers Bank CEO Reveals AI Clone Delivered Earnings Call Remarks Amid OpenAI Partnership
Customers Bank CEO Sam Sidhu disclosed that an AI replica handled the initial portion of the bank's first-quarter earnings call. The move highlights the bank's multi-year contract with OpenAI to integrate AI across operations. Similar AI clones have been used by leaders at Meta, Klarna, and Zoom.
FortuneAudio version
Tap play to generate a narrated version.
Developing·Limited corroboration so far. This page will refresh as more sources emerge.
Customers Bank CEO Sam Sidhu revealed during a Friday earnings call that an AI replica of himself had delivered the prepared remarks for the first 30 minutes of the discussion on first-quarter results with analysts. 9 billion asset bank aimed to spotlight its AI-enabled transformation through this demonstration.
The bank has signed a multi-year contract with OpenAI, which will embed engineers at Customers Bank and deploy AI agents across its commercial banking operations.
This positions Customers Bank as one of the first AI-enabled regional banks in the United States, according to a company press release. The partnership with OpenAI began in 2023 with the deployment of ChatGPT Enterprise. Today, 75% of Customers Bank's employees use tools powered by OpenAI, and around 600 workers recently participated in an AI masterclass call.
' Other executives have adopted similar AI clones. 71 trillion market value company, as reported by the Financial Times. At the start of 2025, an AI version of Klarna CEO Sebastian Siemiatkowski appeared in a video about the company's first-quarter earnings.
Klarna, with 3,000 employees, saw its CEO predict that the workforce would decrease to fewer than 2,000 by 2030 due to AI efficiencies. Zoom CEO Eric Yuan used an AI double of himself for the company's first-quarter earnings call earlier this year.
