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Japanese companies adopt measures against customer harassment
One year after local ordinances took effect, some Japanese companies have set up consultation desks and installed recording equipment to address customer harassment. Implementation varies across industries.
Jul 15, 1:08 AM·1m read1 source
Japan TimesAudio version
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One year after ordinances aimed at preventing customer harassment took effect in Tokyo and other areas, Japanese companies have begun implementing preventive measures. Some companies have established consultation desks for employees. Others have introduced audio and video recording equipment at workplaces.
The extent of these efforts varies by industry. This variation has made the sharing of knowledge and expertise an emerging challenge.
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