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Nigeria Launches Help Desk to Integrate Civil Servants into Employees' Compensation Scheme
The Nigerian government has introduced a new help desk to address compensation issues in the federal civil service. The initiative, commissioned by the Nigeria Social Insurance Trust Fund's managing director, aims to integrate treasury-funded agencies into the Employees' Compensation Scheme. Officials stated the move enhances worker welfare and system efficiency.
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Nigeria's federal government has unveiled measures to address compensation bottlenecks in the civil service, including the commissioning of a dedicated help desk for the Employees' Compensation Scheme. Oluwaseun Falaye, managing director and chief executive of the Nigeria Social Insurance Trust Fund, officiated the launch at the Office of the Head of the Civil Service of the Federation.
AllAfrica reported that the event took place a few days before April 23, 2026.
The ECS Help Desk targets treasury-funded Ministries, Departments, and Agencies in the federal civil service. It serves as a first-of-its-kind intervention to integrate these civil servants into the Employees' Compensation Scheme via a structured payroll framework.
Falaye called the help desk a structural transformation aimed at enrolling all eligible civil servants and ensuring accurate contributions and claims processing.
In his remarks, Falaye stated, 'What we are witnessing here today is a defining milestone, a significant step in the evolution of social security delivery within Nigeria's public service. ' He added that the help desk signals a deeper institutional commitment to the care, protection, and dignity of civil servants.
' Falaye credited the initiative to ongoing efforts to improve social protection for public workers.
He also praised Mrs. Didi Esther Walson-Jack, the Head of the Civil Service of the Federation, for her leadership and institutional backing. 'Your dedication to reform and continuous improvement within the Federal Civil Service is highly commendable.
