PG&E says customers lost $211,000 to QR-code scams in first half of 2026

PG&E stated that fraudsters stole more than $211,000 from its customers in the first half of 2026 through fake QR codes and threats to disconnect service. The utility said customers are on pace to lose roughly 30 percent more money to scammers this year than in 2025. It issued the warning on Sunday after recording a sharp increase in reported losses.

Scammers contact customers by phone, text message or email and claim a utility bill is overdue. They threaten to shut off electricity or gas unless immediate payment is made and direct victims to scan a fraudulent QR code at a retail location. Funds sent through the code go to the scammers rather than PG&E.

The average victim has lost about $969 so far in 2026, compared with an average loss of $590 in 2025. At least nine cases have been reported in Santa Barbara County and three in San Luis Obispo County. Matt Foley, PG&E’s lead scam investigator, urged customers to hang up immediately on anyone demanding instant payment under threat of disconnection.

He advised verifying accounts by logging into the official PG&E website or calling the utility’s customer service number. PG&E warned customers to avoid payments requested through prepaid debit cards, cryptocurrency, digital payment apps or other unusual methods. It also cautioned against individuals appearing at homes to inspect bills or offering unexpected rebates.

The Public Advocates Office estimated the typical household could face another 24.5 percent increase in energy costs over the next four years. PG&E customer bills have risen 84 percent since 2016.