Respond.io raises $62.5 million in Series B funding
The Kuala Lumpur-based company raised the round led by Camber Partners with participation from Endeavor Catalyst. It reported $35 million in annual recurring revenue and 169% year-over-year growth.
TechCrunchRespond.io, a Malaysia-based startup, raised a $62.5 million Series B round led by Camber Partners with participation from Endeavor Catalyst and existing investors. The company, which develops customer conversation management software, reported $35 million in annual recurring revenue, 169% year-over-year growth, and a 30% profit margin.
io was founded in Hong Kong in 2017 and relocated to Malaysia two years later. The platform helps mid- to large-sized B2C businesses manage customer conversations across messaging channels including WhatsApp, Instagram, TikTok, Messenger, Line, Telegram, WeChat, voice calls, and web chat.
The software uses AI agents to handle high volumes of customer inquiries, qualify leads, and close sales without human intervention. Core customers operate in healthcare, automotive, retail, education, and travel sectors.
Growth and strategy The company processes 2 billion messages per quarter.
Its CEO stated that daily AI prominence correlates with faster company growth and that the firm is not experiencing the slowdowns seen in public SaaS markets. io charges based on conversation volume rather than per user seat. The CEO noted this model avoids revenue loss when AI replaces human agents.
With the new funding, the company plans to pursue hiring, organic growth, and acquisitions. Targets include bolt-on technology and established teams with customer bases in Europe and North America. The firm currently generates 30% of revenue from APAC, 30% from Latin America, and 20% from the Middle East and Africa.
North America and Western Europe account for the remaining 20% but are its fastest-growing regions.
