Southwest Airlines Updates Extra-Seat Policy for Passengers Needing More Space

Southwest Airlines updated its seating policy for passengers who require additional space. The change took effect late last week and removes the requirement that these passengers purchase a second seat in advance. Under the new rules, airport agents can provide an extra seat at no cost when adjacent seats remain open.

If no extra seat is available, the airline will attempt to place the passenger on a later flight.

Earlier this year Southwest required passengers needing more room to buy a second seat before departure. Customers could request a refund after the flight if extra seats were open. Passengers who do not reserve an extra seat in advance still face the possibility that they cannot board their original flight if space is unavailable.

The airline said the policy adjustment followed an extensive review. It stated that it will continue refining procedures to create a more consistent experience for customers who need an additional seat. Southwest continues to encourage passengers who may need extra space to book a second seat ahead of time to reduce last-minute issues at the airport.