StubHub to Pay $10 Million in FTC Settlement Over 2025 Ticket Fee Disclosures

# FTC Settlement with StubHub The Federal Trade Commission announced on April 9 that StubHub will pay a $10 million settlement to ticket purchasers for violating federal rules about unfair and deceptive fees. StubHub is the nation’s largest ticket exchange and resale ticket provider. The settlement involves tickets purchased between May 12 and 14, 2025.

StubHub advertised ticket prices excluding mandatory fees, which the FTC deemed unclear under new rules, including all mandatory fees. Consumers who purchased tickets from StubHub between May 12 and 14, 2025, are eligible for the settlement. The payment will reimburse customers for the fees they paid on the ticket, such as fulfillment and service fees.

Payment Details StubHub must begin issuing settlement payments 90 days after the order was issued on April 9, which is July 8.

Consumers do not need to take any additional action and can expect the refund to arrive in the original form of payment or via PayPal if the first method fails. If the total amount owed is more than the total in the consumer fund, everyone will receive a portion of the amount owed. StubHub has contacted consumers who purchased tickets on May 12 to 14, 2025, with additional information.

com reported on the settlement details.

Background on Violations On May 14, 2025, the FTC warned StubHub about ticket prices displayed without fees, citing violations of the new Junk Fees Rule for the 2025 NFL season.

Available tickets for sale for a Philadelphia Eagles vs. Dallas Cowboys game in November 2025 were listed at $236 each when customers initially looked at the website but after selecting the tickets for purchase, they learned the cost was actually $319 after a $59 fee and $24 in taxes. The FTC implemented the Rule on Unfair or Deceptive Fees, also known as the Junk Fees Rule, on May 12, 2025.

StubHub's Response StubHub stated: "We have long supported all-in pricing because it provides clarity for fans.

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“This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees." — StubHub StubHub stated: "While we strongly disagree with the FTC’s view of the case, we are addressing their concerns by refunding a portion of those buyers’ fees.”