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StubHub to Pay $10 Million in FTC Settlement Over 2025 Ticket Fee Disclosures
The Federal Trade Commission announced on April 9 that StubHub will pay $10 million to ticket purchasers for violating rules on unfair and deceptive fees. The settlement covers tickets bought between May 12 and 14, 2025, with refunds for mandatory fees. Consumers do not need to take action to receive payments.
Apr 15, 12:15 PM·2m read1 source
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# FTC Settlement with StubHub The Federal Trade Commission announced on April 9 that StubHub will pay a $10 million settlement to ticket purchasers for violating federal rules about unfair and deceptive fees. StubHub is the nation’s largest ticket exchange and resale ticket provider. The settlement involves tickets purchased between May 12 and 14, 2025.
StubHub advertised ticket prices excluding mandatory fees, which the FTC deemed unclear under new rules, including all mandatory fees. Consumers who purchased tickets from StubHub between May 12 and 14, 2025, are eligible for the settlement. The payment will reimburse customers for the fees they paid on the ticket, such as fulfillment and service fees.
must begin issuing settlement payments 90 days after the order was issued on April 9, which is July 8.
Consumers do not need to take any additional action and can expect the refund to arrive in the original form of payment or via PayPal if the first method fails. If the total amount owed is more than the total in the consumer fund, everyone will receive a portion of the amount owed. StubHub has contacted consumers who purchased tickets on May 12 to 14, 2025, with additional information.
The announcement comes after the FTC sent StubHub a warning on May 14, 2025, noting that the retailer was showing inaccurate ticket prices for the 2025 NFL season. The FTC started its crackdown on live-event ticket prices after implementing the Rule on Unfair or Deceptive Fees, also known as the Junk Fees Rule, on May 12, 2025.
In the official complaint, the FTC highlighted that available tickets for sale for a Philadelphia Eagles vs. Dallas Cowboys game in November 2025 were listed at $236 each when customers initially looked at the website but after selecting the tickets for purchase, they learned the cost was actually $319 after a $59 fee and $24 in taxes.
