Twilio CFO Aidan Viggiano Applies GE Experience to AI Strategy

Twilio CFO Aidan Viggiano is applying nearly two decades of experience at General Electric to her role at the communications software company as it expands further into artificial intelligence. Viggiano joined Twilio in 2019 and became chief financial officer in 2023.

The company provides tools that let businesses integrate voice, video, text and email channels into their products. It is now positioning itself as infrastructure for agentic AI systems. In that environment, large language models supply intelligence and data platforms supply context while Twilio handles the interactions between businesses and customers, Viggiano said.

She described the company as the “connective tissue” or “nervous system” for AI agents. Most people interact with Twilio every day without realizing it. “Every time your Uber driver calls or texts you, that’s all through Twilio’s platform,” Viggiano said.

The company entered the current quarter with momentum. First-quarter revenue rose 20 percent to $1.41 billion, organic growth accelerated to 16 percent, and Twilio raised its full-year outlook while generating record non-GAAP operating income. The company is valued at roughly $30 billion.

Viggiano spent nearly 20 years at General Electric before joining Twilio, moving through finance roles that included chief of staff to the CFO and financial planning and analysis leader for GE Energy. She graduated from GE’s Financial Management Program and Corporate Audit Staff program.

The experience shaped her view of the CFO role. After completing GE’s Corporate Audit Staff program she managed teams of about 100 people while still under 30. That breadth of responsibility reinforced the idea that a CFO must understand operations across the business.