Topic
banks and building societies
3 stories related to this topic, newest first.
coindesk.combusiness8 days ago
Nine UK Banks Agree to Ease Basic Account Access After FCA Review
Nine banks and building societies committed to offering basic accounts on the first attempt and simplifying access for customers without fixed addresses or standard identification. The changes follow a Financial Conduct Authority examination of 298 interactions that found 34 perc…
The Independentbusiness8 days ago
Banks and building societies top UK customer satisfaction index for first time
Banks and building societies scored 82.0 out of 100 on the latest UK Customer Satisfaction Index, surpassing non-food retail at 81.0 and food retail at 80.6. Nationwide Building Society led individual brands with 87.3, followed by John Lewis at 87.1.
coindesk.combusiness8 days ago
UK Banks Pledge Fixes After FCA Finds One-Third of Basic Account Interactions Poor or Very Poor
The Financial Conduct Authority found around a third of basic bank account interactions rated poor or very poor in a 298-interaction mystery shopping exercise. Nine major banks and building societies have agreed to individual improvement plans and collective commitments to addres…