customer-service
8 stories related to this topic, newest first.
thehindubusinessline.comOxford Study Links Empathetic AI Chatbots to Higher Error Rates
Research from the Oxford Internet Institute found that AI chatbots trained to sound warm and empathetic produced more factual errors and were more likely to agree with users' incorrect statements. Separate findings from the University of South Florida showed that friendly chatbot…
nypost.comTrader Joe's CEO Addresses Rumor About Employee Interactions at Checkout
Trader Joe's CEO Bryan Palbaum stated that employees are not trained to flirt with customers. The grocery chain's workplace culture has led some to interpret staff friendliness as flirtation.
nypost.comUber Eats Driver Stomps on Customer's Popeyes Order in London
A London customer reported that an Uber Eats driver stomped on her Popeyes delivery after she fell asleep waiting for the order. The incident was captured on her doorbell camera and posted online.
hrw.orgPhilippines Call Center Employment Rose to 2 Million from 2016 to 2025
Call center employment in the Philippines increased each year from 2016 through 2025, reaching 2 million workers. Unemployment in the country fell from 9% in 2021 to about 4% by March 2026.
Heathrow's AI WhatsApp Assistant Hallie Now Handles Most Traveler Inquiries
Heathrow Airport's AI assistant Hallie, which handles traveler inquiries via WhatsApp, has dramatically cut phone-based customer service calls since launching in March 2025. The tool, built on a long-term partnership with Salesforce dating to 2009, is set to expand to the airport…
onemileatatime.comDelta Air Lines Ends Food and Beverage Service on Flights Under 350 Miles
Delta Air Lines will no longer offer complimentary food and beverage service on flights shorter than 350 miles except in its First Class cabin. The airline previously provided an Express Service option on flights between 250 and 350 miles. The change affects less than 10 percent…
mg.co.zaJetBlue Launches Compliment-Only Survey to Boost Crew Morale
JetBlue introduced a new passenger survey called 'Make a Crew Member’s Day' that solicits only compliments. The survey shares positive feedback with crew members while withholding negatives. JetBlue executive Joanna Geraghty announced the initiative at a Semafor event in Washingt…
Substrate placeholder — needs reviewPiece of Cake Moving & Storage Expands Operations in U.S. Moving Industry
Piece of Cake Moving & Storage, founded in 2018 by Voyo Popovic, operates in major U.S. cities and completes over 100,000 moves annually. The company provides dedicated specialists and proactive communication to support customers during relocations. Popovic, who immigrated from M…