Topic
economic estimates
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Substrate placeholder — needs reviewbusiness70 days ago
Estimate Places Annual Cost of Robocalls, Hidden Fees and Ineffective Chatbots at $165 Billion
A recent estimate calculates the total economic cost of handling robocalls, hidden fees, and customer service chatbots that fail to resolve most issues at $165 billion per year. This figure accounts for time and resources spent by consumers and businesses. The estimate highlights…