EU Lawmakers Agree on Air Passenger Rules That Add Carrier Obligations

Members of the European Parliament and the European Council have secured a deal on new air passenger protection regulations. The agreement includes an easier way to claim compensation after a three-hour delay, quicker reimbursement for passengers, free seat selection in certain cases, and upfront pricing that must incorporate the cost of hand luggage.

” The new European air passenger rights legislation must still undergo formal adoption by the European Parliament.

Once adopted, the agreement is expected to take effect in 2027. Passengers arriving at least three hours late at their final destination on an eligible flight are entitled to compensation unless the delay was caused by something out of the airline’s control. Compensation for flights shorter than or equal to 1,500 kilometers is 250 euros (about $288).

Flights within the EU operated by any airline are eligible for compensation.

Flights departing the EU to a non-EU destination on any airline are eligible for compensation. The existing EU compensation rules have been in place since 2004.

Carriers will be required to provide passengers with clear instructions on how to submit a claim within four days of arrival. Passengers will have nine months to request a reimbursement. Airlines will have 30 days to issue compensation.

Travelers with disability or reduced mobility will be able to request compensation and rerouting assistance if they miss a flight due to inadequate airport transit support. Families traveling with children 14 and younger will be able to sit together without paying extra for seat selection.