Gallup Poll Shows Increasing AI Use Among US Workers with Persistent Skepticism

A recent Gallup poll highlights a mixed response to artificial intelligence among American workers. Conducted in February, the survey found that more employees are incorporating AI into their daily tasks, though a significant portion remains hesitant. This divergence reflects broader changes in workplace technology adoption.

Approximately 3 in 10 workers use AI frequently, defined as daily or several times a week. About 2 in 10 are infrequent users, employing AI a few times a month or year. Around 4 in 10 workers reported that their organizations have implemented AI tools to enhance practices.

Among those using AI, two-thirds described its impact on their productivity and efficiency as extremely or somewhat positive. Workers in management roles reported higher benefits, with 7 in 10 leaders who use AI at least a few times a year noting increased efficiency. In contrast, just over half of individual contributors reported similar gains.

adoption shows differences across job types.

Workers in managerial, health care, and technology roles reported productivity boosts more often, with about 6 in 10 users in these fields citing at least somewhat positive effects. Service job workers using AI reported such benefits at a lower rate of 45%. Even when AI tools are available, adoption is not universal.

U.S. employees use AI only once a year or not at all. Non-users with access to AI often prefer their current methods, with 46% citing this reason. Ethical opposition, data privacy concerns, or doubts about AI's usefulness account for about 4 in 10 non-users.

Roughly one-quarter of these non-users had tried AI but found it unhelpful, while 2 in 10 felt unprepared to use it effectively.

The poll identified rising concerns about job loss from technology.