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TIAA Staff Stop Scam Targeting Retiree’s $3 Million Account
Staff at TIAA prevented a scam that targeted a 76-year-old client’s retirement savings. Artificial intelligence flagged the suspicious activity, but human review stopped the transfer.
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Staff at financial services firm TIAA stopped a fraudulent attempt to transfer a 76-year-old client’s entire $3 million retirement account.
The client was about to lose his savings to a scam.
Artificial intelligence systems at TIAA detected the suspicious activity. Human staff members reviewed the alert and halted the transaction before any funds left the account.
Duckett said staff action showed technology alone does not replace human judgment.
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