Topic
Customer Service
17 stories related to this topic, newest first.
The Guardianpolitics10 days ago
StubHub Cites FIFA App Issues After Notifying Some World Cup Fans Their Resale Tickets Were Invalid
The Guardian reported that numerous fans who purchased resold World Cup tickets on StubHub received notifications days or hours before events that the tickets did not exist. Advocates estimate thousands affected, with complaints centering on customer service and prior company pra…
The Independentbusiness30 days ago
Survey Finds 34% of UK Package Holiday Bookers Report Problems, Majority Experience None
Citizens Advice survey finds 34 per cent of adults who booked package trips reported issues, with quality and customer service the leading complaints.
business37 days ago
Officeworks to Open Global Capability Centres in Philippines and India, Retaining Majority of Australian Roles
Officeworks will replace its Sydney customer service centre with a Manila operation and locate hundreds of additional staff in Bengaluru. The retailer says most in-store and fulfilment roles will stay in Australia.
Forbestechnology47 days ago
Airbnb CEO Addresses House Inquiry on Use of Chinese AI Model
Airbnb CEO Brian Chesky responded to a congressional inquiry about the company's use of a Chinese artificial intelligence model for customer service. He stated that the company does not provide data to Chinese firms and relies primarily on open-source models.
Forbesai51 days ago
Businesses Use AI to Support Human Customer Service
Companies are combining AI tools with human staff to deliver concierge-level service. The approach focuses on using technology to handle routine tasks while preserving personal interactions.
ai53 days ago
Heathrow's AI WhatsApp Assistant Hallie Now Handles Most Traveler Inquiries
Heathrow Airport's AI assistant Hallie, which handles traveler inquiries via WhatsApp, has dramatically cut phone-based customer service calls since launching in March 2025. The tool, built on a long-term partnership with Salesforce dating to 2009, is set to expand to the airport…
freepressjournal.inworld55 days ago
Mobile Provider Tops Complaints Table With Network Issues Leading
A major mobile provider has recorded the highest number of complaints among UK operators according to industry data. Network reliability and customer service emerged as the primary areas of dissatisfaction. The company has not issued a public response to the latest figures.
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technology57 days ago
Starbucks and Burger King Roll Out AI Tools to Support Restaurant Staff and Operations
Starbucks rolled out Green Dot Assist for baristas seeking recipes and operational guidance while Burger King introduced Patty, which listens to drive-thru conversations in real time. Executives described the systems as tools to improve efficiency and customer service. Some worke…
theconversation.comai62 days ago
WiseTech Staff Await Job Cut Decisions Three Months After AI-Driven Layoff Announcement
The logistics software company announced in late February that it would cut 2,000 positions, nearly 30 percent of its workforce, citing advances in artificial intelligence. Staff in product development and customer service face reductions of up to 50 percent, but many remain unce…
Forbesai64 days ago
AI May Impact Entry-Level Jobs in Various Industries
Artificial intelligence is reshaping entry-level positions in fields such as marketing, finance, law, software development, and customer service by handling repetitive tasks. This could affect how young professionals gain experience and skills. Businesses may need to adapt entry-…
thepointsguy.comfinance65 days agoUpdated
Spirit Airlines Files for Chapter 11 Bankruptcy
Spirit Airlines ceased global operations on May 2, 2026, canceling all flights and shutting down customer service amid bankruptcy proceedings. The collapse followed soaring jet fuel costs from the Iran war and rejected bailout talks with the Trump administration. Major U.S. carri…
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techcentral.co.zaai68 days ago
Starlink Deploys Grok AI to Manage Customer Calls, Achieving 20% Sales Rate and 70% On-Spot Resolutions
Grok AI now manages Starlink's call center, answering inquiries, selling products, and fixing issues without scripts. One in five calls results in a sale, and 70% are resolved immediately. Calls avoid transfers between departments, streamlining customer service.
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finance.yahoo.comai75 days ago
Sierra Acquires YC-Backed French AI Startup Fragment in Third Deal
AI customer service startup Sierra announced its acquisition of Fragment, a French company focused on AI workflow integration. The deal marks Sierra's third public acquisition this year. Fragment's co-founders will join Sierra, enhancing its agent development in France.
Semaforworld83 days ago
Waymo Announces Autonomous Vehicle Tests in London
Waymo has begun testing its autonomous vehicles in London, marking the company's first such trials in the city. The tests address challenges posed by London's narrow and winding streets, differing from the grid-based layouts in U.S. cities where Waymo previously launched. A full…
Substrate placeholder — needs reviewworld85 days ago
Queensland Health Boards See Early Departures and Public Sector Personnel Changes
Nine members have left Queensland's health service boards ahead of their 2028 term ends, amid government powers to remove appointees. Public sector officials have undergone job swaps, including between Customer Services and Premier and Cabinet. The state is trialing generative AI…
Substrate placeholder — needs reviewbusiness86 days ago
Estimate Places Annual Cost of Robocalls, Hidden Fees and Ineffective Chatbots at $165 Billion
A recent estimate calculates the total economic cost of handling robocalls, hidden fees, and customer service chatbots that fail to resolve most issues at $165 billion per year. This figure accounts for time and resources spent by consumers and businesses. The estimate highlights…
National Institutes of Health (U.S.) / Wikimedia (Public domain)ai92 days ago
UnitedHealth Group Deploys Artificial Intelligence Tools Across Operations
UnitedHealth Group is implementing artificial intelligence tools in various parts of its business, including claims processing and customer service. The deployment aims to enhance efficiency in healthcare operations. The initiative raises questions about its effects on patients a…
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